PSC Property Lync Complaint Procedures
PSC Property Lync subscribe to the Insurance Brokers Code of Practices and are a member of the Financial Ombudsman Service (FOS). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.
The following procedure applies to all AFS licensed entities.
If you are not satisfied with a product, service or possible code breach allegation by your broker or authorised representative, please contact the General Manager, PSC Property Lync with your query.
If the matter is unable to be resolved to your satisfaction, you can ask that the matter be referred to the PSC Complaints Officer located in our Head Office.
If your complaint is not satisfactorily resolved within 48 hours, please contact our Complaints Officer on 1300 949 834 or put your complaint in writing and send it to:
The Complaints Officer
PSC Insurance Brokers
GPO Box 577, East Melbourne, Victoria 8002
We will try to resolve your complaint quickly and fairly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 20 working days of receipt.
If you remain dissatisfied, you have the right to refer your complaint to the Insurance Broking Division of the Financial Ombudsmen Service (FOS) for further consideration and/or adjudication. All of our AFS licensed entities are members of this independent facility. your complaint will be referred to a FOS Case Manager who will conciliate with a view to seeking a solution acceptable to both parties.
If either of you or ourselves reject the FOS Case Manager's findings and your complaint remains unresolved, it will be referred to the FOS's Referee who will make a final determination on the resolution of your complaint. The decision of the Referee is binding on us (but not on you).
Further information about FOS is available from PSC Property Lync.
You can contact FOS on 1800 367 287 or via email at email@example.com
Their address is GPO Box 3, Melbourne VIC 3001. An online complaint form is also available at the FOS website www.fos.org.au